Our Commitment to Precision & Satisfaction

At Kershaw Sale Store, we understand that precision tools deserve precision service. Just as our knives are crafted for excellence, we’ve designed our shipping and returns process to ensure your complete satisfaction. Whether you’re a collector seeking the perfect stiletto or an outdoor enthusiast needing a reliable fixed blade, we’re committed to delivering quality products with exceptional service.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. During peak seasons, processing may occasionally extend to 3 business days.

Shipping Methods & Timeframes

We offer two reliable shipping options to meet your needs:

Standard Shipping – $12.95

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Best For: Customers who prefer faster, trackable delivery

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Availability: Orders of $50 or more
  • Best For: Budget-conscious customers comfortable with longer delivery times

Please Note: We ship worldwide except to select Asian countries and remote regions. Delivery estimates may vary based on customs processing and local conditions.

Returns & Exchanges

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of the item. To be eligible for return, items must meet the following conditions:

  • Unused and in original condition
  • Unsharpened with factory edge intact
  • All original packaging, tags, and documentation included
  • All knives must be returned in a secure, closed position

Non-Returnable Items

For safety and quality assurance, the following items cannot be returned or exchanged:

  • Used or sharpened knives – All blades must be in factory condition
  • Butterfly Training Knives – Due to potential wear from practice use
  • Personalized or custom-ordered items
  • Items not in original condition or missing original packaging
  • Items purchased from unauthorized retailers

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Contact our team at [email protected] with your order number and reason for return/exchange
Complete the return form using our template below
Wait for our return authorization email with shipping instructions
Securely package the item in its original packaging
Ship to our returns department at the address provided in your authorization email

Return/Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Kershaw Sale Store Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Product Name: [Product Name, e.g., “Bear Cutlery Butterfly Knife”]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Information: [Your Phone Number]

Thank you for your assistance.
Sincerely,
[Your Name]

Refund Processing

Once we receive and inspect your returned item, we’ll process your refund within 3-5 business days. The refund will be issued to your original payment method:

  • Credit Card (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account

You will receive an email confirmation once your refund has been processed.

Exchange Processing

For exchanges, we’ll ship your replacement item once we receive and inspect your return. Standard shipping times will apply based on your location and selected shipping method.

Need Assistance?

Our customer service team is here to help with any questions about shipping, returns, or exchanges:

Email: [email protected]

Response Time: Within 24 hours during business days

Business Address: 813 Sumner Street, Los Angeles, US 90067

Our Promise to Knife Enthusiasts

We understand that every knife in our collection – from precision stilettos to rugged fixed blades – represents more than just a tool. It’s a commitment to quality, craftsmanship, and the pursuits that matter to you. Our shipping and returns policies reflect this understanding, ensuring that your experience with Kershaw Sale Store matches the excellence of the products we offer.

Thank you for trusting us with your knife needs. We’re honored to serve collectors, outdoor adventurers, and knife enthusiasts worldwide.