Returns & Exchanges

Our Commitment to Your Satisfaction

At Kershaw Sale Store, we stand behind the quality and craftsmanship of every knife in our collection. Just as we’re committed to providing precision tools for enthusiasts, collectors, and outdoor adventurers, we’re equally dedicated to ensuring your complete satisfaction with every purchase.

If you’re not completely satisfied with your order, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of the item. All returned items must be in their original condition – unused, unsharpened, and with all original packaging and tags intact.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact Our Team: Email us at [email protected] with your order number and reason for return/exchange
2. Complete the Return Form: Use the template provided below to ensure we have all necessary information
3. Receive Authorization: Wait for our return authorization email with shipping instructions
4. Package Your Item: Securely package the item in its original packaging
5. Ship to Us: Send the package to our returns department at the address provided in your authorization email

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

• Used or sharpened knives – All blades must be in factory condition
• Butterfly Training Knives – Due to potential wear from practice use
• Personalized or custom-ordered items
• Items not in original condition or missing original packaging
• Items purchased from unauthorized retailers

Refund Processing

Once we receive and inspect your returned item, we’ll process your refund within 3-5 business days. The refund will be issued to your original payment method:

• Credit Card (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your account

You will receive an email confirmation once your refund has been processed.

Exchange Processing

For exchanges, we’ll ship your replacement item once we receive and inspect your return. Standard shipping times will apply based on your location and selected shipping method.